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Refund Policy

Last updated: 27 September 2026. This policy applies to sajekgo.com, the SAJEKGO wallet, and the Android app.

Once a product is delivered, a refund is not possible.

If the order is completed, the digital item has been sent to the Player ID, account, number, or redeem code you submitted. That order cannot be refunded, cancelled, or reversed.

1. What this store sells

SAJEKGO sells digital products only: game top-up, social top-up, gift cards, subscriptions, software keys, mobile recharge, and utility bills. These are not physical goods and cannot be returned after they are sent.

2. Delivered orders — no refund

  • Order status Completed means delivery is done. No refund, no replacement, no change of mind.
  • A wrong Player ID / UID / phone / account is your responsibility. If we delivered to that ID, refund is not available.
  • Gift-card or key codes shown in order history or email are treated as delivered. After the code is issued, refund is not available.
  • A successful mobile recharge or bill payment cannot be reversed from our side.

3. When a refund is given

Refund is only for failed delivery — not for completed delivery.

  • Our system or supplier cannot complete the top-up, recharge, card, or bill.
  • The supplier later marks the order as refunded and our system records it.
  • A gift card, airtime, or utility payment fails after wallet debit — the amount returns to your SAJEKGO wallet.
  • Admin confirms the product never reached the destination.

Failed-delivery refund is 100% to your wallet in the same amount charged for that order.

4. How refund money is returned

  • The default path is wallet credit. You can spend it on the next order immediately.
  • International customers receive failed-delivery refunds in full to wallet.
  • You can set a refund preference (wallet or original method) in account settings. Original-method payout is reviewed by support and may take longer.

5. Orders that are still pending

  • Pending / processing orders are not delivered yet. If payment succeeded but delivery did not start, contact support with your Order ID.
  • Do not pay twice for the same order. Duplicate payments are checked against the payment reference or wallet debit.
  • A wrong or missing payment ID can delay verification. That is not an automatic refund.

6. How to request a review

  1. Open My orders and copy the Order ID.
  2. Contact us via live chat or the contact form, or +8801721016186.
  3. Tell us the Player ID you used and what you received (or did not receive).

We check supplier status, wallet ledger, and delivery logs. If the product is already completed, the request will be declined under this policy.

7. Contact

SAJEKGO support is available 24/7. contact@sajekgo.com · +8801721016186 · Contact · FAQ